Dear customer welcome to otto&otta® official website!
Please find herewith all information about ordering and buying our items, as well as about payment, delivery and returns. See how to sign in and enter our mailing list .
For any other information which you may deem useful, please do not hesitate to contact us at info@ottoandotta.com
SITE AND TRADEMARK PROPERTY
Otto&Otta® by Carolina Isola is the owner of this web site and ensures its conduct.
Trademark and logo of the products displayed on this site are registered care of UAMI and are therefore protected on all of the EC territory.
Nothing on this site shall be interpreted as granting, by implication, exceptionally or otherwise, any license or right to use any image, trademark, logo or service mark displayed on this site. The downloading or copying, in anyway, of any data on this site shall not imply a transfer of property rights in favour of others.
Otto&Otta® reserves all rights on the copyright of the trademark and of the products, including all the contents of this site and will therefore assert its rights as authorized by law. Such elements shall not be reproduced, distributed, realized or published by any other person, for no reason whatsoever, without the owner’s prior written permission. All rights reserved.
THE OFFICIAL TEXT OF THIS CONTRACT – IN ALL ITS PARTS – IS THE ONE AS REPORTED IN THE SECURITY INFO PAGE IN ITALIAN. THE ENGLISH AND FRENCH TRANSLATIONS ARE BOTH TO BE INTENDED AS A SIMPLIFIED VERSION.
HOW TO PURCHASE
Dear Customers, if you want to order some of our products you only have to choose the models, the colour and/or the size. Then you can add the product to the shopping bag, continue with the shopping and go on with the purchase.
Once you are sure of the chosen products you can complete your order.
You can pay with Credit card and PayPal.
Enjoy your time with otto&otta® official web site
SALE PRICES AND PURCHASE METHODS
All sale prices of products displayed and indicated on the website www.ottoandotta.com for which they constitute supply to the general public in accordance with art. 1336 of the Italian Civil Code, are inclusive of VAT and all other sales taxes within the national borders of Italy.
The total cost of shipment and transport to the customer’s domicile overseas will be clearly indicated and displayed before completion of the order. The purchase contract is concluded through precise compilation and consent to purchase, indicated through “on line” acceptance, and conditional upon payment. The customer may pay for the goods ordered using the payment methods indicated “on line” at the moment of purchase.
METHODS OF PAYMENT
By compiling the specific box, present on the website of the banking system of payment, the consumer and/or customer authorises otto&otta® to use their credit card, or another card issued in replacement of there, to charge to their own current account, in favour of otto&otta®, the total amount indicated as the cost of the “on line” purchase. The entire procedure takes place through a protected connection directly connected to the bank institute which operates the “on line” payment service, to which otto&otta® has no access.
DELIVERY SERVICE
otto&otta® will consign the products selected and ordered the carrier/delivery service, thereby completing delivery, for them to be transported to the customer at the address indicated by them.
otto&otta® will do its utmost to fulfil the orders within seven working days and the goods purchased will be delivered within the time-limits indicated in art. 54 of Legislative Decree 205/06 in all circumstances namely within 30 days from the day after the one when the consumer has transmitted the order to the professional operator. otto&otta® may not be held liable for late delivery or non-delivery attributable to causes of force majeure or chance.
REFUNDS AND EXCHANGES
To return any item, send your parcel to the following address :
otto&otta® di Isola Carolina
via serra 6/3 – 16122 genova – italy
If you are not satisfied with the purchase you made, you can return the goods within ten days from the date of their receipt. You can return one or more items by following these instructions :
Send an e-mail to help@ottoandotta.com, specifying the order number and the item that you wish to return
-insert your IBAN code (International Bank Account Nunber) if you wish to receive payment by direct bank transfer;
-indicate that you wish the amount to be credited to your Credit Card account which you used to make the purchase;
-indicate the wish to receive a refund through Paypal.
The refund will be made within ten days from the date of receipt of the returned goods. May we remind you that your contribution towards the cost of postage and packing is non-refundable. Only the amount relative to the goods returned will be refunded..
You can send the items you wish to return either by parcel post or through a courier.
Make sure the items are in the same condition in which you received them, and enclose all the original shoe boxes, packagings, labels, envelopes and any instruction manuals included.
Returned goods which do not comply with all the above instructions will not be accepted and will be returned to your address at your own expense.
ACCEPTANCE OF THE GENERAL TERMS OF SALE
All contracts will be concluded directly through access to the website corresponding with the address www.ottoandotta.com where the customer may conclude the contract for purchase of the good and/or product desired, carefully following the instructions and procedures indicated.
These general terms of sale are an integral part of the sale contract, so they must be examined “on line” by the customer, before completion of the purchase procedure. Sending the order confirmation therefore implies full knowledge and acceptance of them.
The general terms of sale may be revised or altered at any moment by otto&otta®, which will communicate this through the pages of the website.
On sending confirmation of the purchase order via computer, the customer unconditionally accepts and agrees to comply with the general terms of sale, in relations with otto&otta®, including the terms of payment indicated below, declaring that they have viewed and accept all the terms indicated.
LIABILITY
otto&otta® may not be held liable for any fraudulent or unlawful use which may be made by third parties of credit cards, cheques and other means of payment, upon payment of the products purchased. otto&otta® is not able, at any moment of the purchase process, to learn the credit card number of the customer which, on opening of a protected connection, is transmitted directly to the operator of the banking service.
