to return any item, send your parcel to the following address:
3012EH Rotterdam (the Netherlands)
if you are not satisfied with the purchase you made, you can return the goods within fourteen (14) days from the date of their receipt. you can return one or more items by following these instructions:
send an e-mail to firstname.lastname@example.org, specifying the order number and the item that you wish to return
-insert your IBAN code (International Bank Account Number) if you wish to receive payment by direct bank transfer;
-indicate that you wish the amount to be credited to your credit card account which you used to make the purchase;
-indicate the wish to receive a refund through Paypal.
the refund will be made within ten days from the date of receipt of the returned goods. may we remind you that your contribution towards the cost of postage and packing is non-refundable. only the amount relative to the goods returned will be refunded.
you can send the items you wish to return either by parcel post or through a courier.
make sure the items are in the same condition in which you received them. enclose all the original boxes, packagings, labels, envelopes and any instruction manuals included.
returned goods which do not comply with all the above instructions will not be accepted and will be returned to your address at your own expense.
read more in the page terms & conditions ..