terms & conditions

dear customer, welcome to otto&otta® official website!

Please find herewith all information about ordering and buying our items, as well as about payment, delivery and returns. see how to sign in and enter our mailing list . For any other information which you may deem useful, please do not hesitate to contact us at help@ottoandotta.com

first goal of otto&otta® sales policy is the customer satisfaction. please fell free to write an email to help@ottoandotta.com to make your point, comment or request.

site and trademark property
otto&otta® is the owner of this web site and ensures its conduct.

trademark and logo of the products displayed on this site are registered care of UAMI and are therefore protected on all of the EC territory.

nothing on this site shall be interpreted as granting, by implication, exceptionally or otherwise, any license or right to use any image, trademark, logo or service mark displayed on this site. the downloading or copying, in anyway, of any data on this site shall not imply a transfer of property rights in favour of others.

otto&otta® reserves all rights on the copyright of the trademark and of the products, including all the contents of this site and will therefore assert its rights as authorized by law. such elements shall not be reproduced, distributed, realised or published by any other person, for no reason whatsoever, without the owner’s prior written permission. all rights reserved.

how to purchase
dear customers, if you want to order some of our products you only have to choose the models, the colour and/or the size. then you can add the product to the shopping bag, continue with the shopping and go on with the purchase.

once you are sure of the chosen products you can complete your order.

you can pay with credit card, Ideal and PayPal.

enjoy your time with otto&otta® official website.

we put a lot of effort into a good representation of fabrics, colors and fits, but this may differ from the actual product. we cannot be held responsible for differences between the item shown on the webshop and the actual product, caused by your browser, computer settings or computer system.

sale prices and methods of payment
the prices of products displayed and indicated on the website www.ottoandotta.com are quoted in Euro (€) and are inclusive of Dutch VAT of 21%. shipping costs are excluded.

the total cost of shipment and transport to the customer’s domicile overseas will be clearly indicated and displayed before completion of the order. the purchase contract is concluded through precise compilation and consent to purchase, indicated through “on line” acceptance, and conditional upon payment. the customer may pay for the goods ordered using the payment methods indicated “on line” at the moment of purchase.

by compiling the specific box, present on the website of the banking system of payment, the consumer and/or customer authorises otto&otta® to use their credit card, or another card issued in replacement of there, to charge to their own current account, in favour of otto&otta®, the total amount indicated as the cost of the “on line” purchase. the entire procedure takes place through a protected connection directly connected to the bank institute which operates the “on line” payment service, to which otto&otta® has no access.

Any order of products placed is exclusively governed by the terms and conditions hereunder. as a result, the placing of an order implies the full and unconditional acceptance by the client of these terms and conditions. no derogation from them may be taken into account unless it is the subject- matter of a written agreement emanating from otto&otta®. these terms and conditions prevail over any and all terms provided for in the documents of the client.

we use both the Paypal and iDeal method of payment, please click on the following links to read more on privacy: PayPal Privacy Policy and iDeal FAQ’s.

delivery service
otto&otta® will consign the products selected and ordered to the carrier/delivery service, thereby completing delivery, for them to be transported to the customer at the address indicated by them.

the times of delivery stated by otto&otta® are indicative only.

otto&otta® will do its utmost to fulfil the orders within five working days and the goods purchased will be delivered within the time-limits indicated namely within 21 days from the day after the one when the consumer has transmitted the order to the professional operator. otto&otta® may not be held liable for late delivery or non-delivery attributable to causes of force majeure or chance.

refunds and exchanges
to return any item, send your parcel to the following address:

Kruiskade 2K
3012EH Rotterdam (the Netherlands)

if you are not satisfied with the purchase you made, you can return the goods within fourteen  (14) days from the date of their receipt. you can return one or more items by following these instructions:

send an e-mail to help@ottoandotta.com, specifying the order number and the item that you wish to return

-insert your IBAN code (International Bank Account Number) if you wish to receive payment by direct bank transfer;

-indicate that you wish the amount to be credited to your credit card account which you used to make the purchase;

-indicate the wish to receive a refund through Paypal.

the refund will be made within ten days from the date of receipt of the returned goods. may we remind you that your contribution towards the cost of postage and packing is non-refundable. only the amount relative to the goods returned will be refunded.

you can send the items you wish to return either by parcel post or through a courier.

make sure the items are in the same condition in which you received them. enclose all the original boxes, packagings, labels, envelopes and any instruction manuals included.

returned goods which do not comply with all the above instructions will not be accepted and will be returned to your address at your own expense.

acceptance of the general terms of sale
all contracts will be concluded directly through access to the website corresponding with the address www.ottoandotta.com where the customer may conclude the contract for purchase of the good and/or product desired, carefully following the instructions and procedures indicated.

these general terms of sale are an integral part of the sale contract, so they must be examined “on line” by the customer, before completion of the purchase procedure. sending the order confirmation therefore implies full knowledge and acceptance of them.

the general terms of sale may be revised or altered at any moment by otto&otta®, which will communicate this through the pages of the website.

on sending confirmation of the purchase order via computer, the customer unconditionally accepts and agrees to comply with the general terms of sale, in relations with otto&otta®, including the terms of payment indicated below, declaring that they have viewed and accept all the terms indicated.

these General Conditions are applicable to all offers, orders and agreements of otto&otta®, whilst excluding all possible other general conditions.

the acceptance of an offer and/or placing an order with otto&otta® implies the acceptance by the buyer of the applicability of these General Conditions.

deviations from these Conditions are only valid if done in writing, in which case the other stipulations remain in force unabridged.

all rights and claims laid down in these Conditions and possible further agreements in behalf of otto&otta®, are also applicable to intermediaries and other third parties called in by otto&otta®.

all offers made by otto&otta® are without engagement and otto&otta® explicitly reserves the right to alter prices, especially when this must be done in case of (legal) regulations and measures or alterations in the calculation or in the purchase-prices of otto&otta®;

an agreement is only effective after final acceptance of buyer’s order by otto&otta®.

otto&otta® is entitled to refuse orders or to put forward additional conditions, unless specifically otherwise stipulated.

reservation of ownership
The property of the goods delivered passes to the buyer only after the buyer has fulfilled all obligations towards otto&otta® on the basis of the agreement concluded. The risks of loss of or damage to the goods passes to the buyer as described under Delivery.

claims/complaints and liability
the buyer is obliged to check immediately upon delivery whether the goods delivered come up to the agreement. if this is not the case buyer has to inform otto&otta® immediately and at any rate within 5 (five) working days after delivery in writing and well motivated to the email address: help@ottoandotta.com.

if it is clear that the goods delivered do not come up to the agreement, otto&otta® has the option to replace the goods after returning of same by the buyer, or to refund the invoice value;

if, for whichever reason, the buyer does not wish to keep the goods delivered, the buyer has the right to return the goods within 10 (ten) days after delivery, after having consulted with otto&otta®. goods returned will only be accepted by otto&otta® if in undamaged condition and in the original packing. cost of returning are for account of the buyer. the conditions as mentioned under Reservation of Ownership are also applicable to goods returned;

returned goods must be stamped sufficiently and well packed in the original packing, addressed to:

Kruiskade 2K
3012EH Rotterdam (the Netherlands)

otto&otta® reserves the right to refuse insufficiently stamped or uncarefully packed goods. otto&otta® will hold the buyer responsible for possible extra cost arisen by insufficient packing.

otto&otta® is not responsible for misunderstanding, mutilations, delays or unclear receipt of orders and information as a result of the use of internet or any other mean of communication between the buyer and otto&otta®, unless it is a matter of bad intent or gross fault committed by otto&otta®.

otto&otta® may not be held liable for any fraudulent or unlawful use which may be made by third parties of credit cards, cheques and other means of payment, upon payment of the products purchased. otto&otta® is not able, at any moment of the purchase process, to learn the credit card number of the customer which, on opening of a protected connection, is transmitted directly to the operator of the banking service.

force majeure
in case of force majeure, otto&otta® has the right and option to postpone the execution of orders, or to cancel the agreement without legal intervention, without prejudice as to possible other rights of otto&otta® and without any indemnification to be paid by otto&otta®. such situation shall be informed to the buyer by otto&otta® in writing as soon as the force majeure situation arises.

by force majeure is, amongst others, understood any shortcoming which cannot be attributed to otto&otta® and/or its intermediaries and third parties and for which they cannot be blamed, neither by law, nor in accordance with common practice.

written communications
when using our site, you accept that communication occurs mainly electronically with us. we will provide contact you by email or information by posting notices on our website. for contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with any legal requirement that such communications be in writing. these provisions shall not affect your statutory rights.

if one or more stipulations of these conditions or any other agreement with otto&otta® would conflict with any applicable legal regulation, the relative stipulation shall be cancelled and shall be replaced by a new comparable and legally permissible regulation drawn up by otto&otta®.

applicable law and competent court
otto&otta® priority is the customer satisfaction. your satisfaction. please, write an email to help@ottoandotta.com to make your point, comment or request to solve possible issues or worries amicably.

the Dutch law is solely applicable to all rights, obligations, offers, orders and agreements under these General Conditions.
all disputes which cannot be settled amicably between parties, will be exclusively submitted to the competent court in the district where otto&otta® has its head-office.

we may use customer information for marketing and promotional purposes. we do not currently sell online customer information to any outside company or third party. we maintain strict policies and security controls to assure that customer information in our computer systems and files is protected. our employees and affiliates are permitted access only to customer information that they may need to perform their jobs and to provide service to you. all employees and affiliates are required to respect customer privacy.

unsubscribing, removing or modifying your account/informations
we want to communicate with you only if you want to hear from us. if you prefer not to receive information from otto&otta® or would like to update or change your personal information or preferences, please send an e-mail at help@ottoandotta.com with subjet ‘registration information’, ‘other subscriptions’ or ‘unsubscribe’.

thank you for your visit and keep your smile safe 🙂